Head of operations, integration platforms

hace 1 día

zacatecas, México Chubb A tiempo completo

Are you a technology innovator with a passion for operational excellence? Do you thrive on bridging the gap between business needs and cutting-edge solutions? Chubb is seeking a dynamic leader to head our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). This isn't just a job—it's an opportunity to transform how technology empowers our business.

Key Characteristics of the Role

  • Lead with Integrity & Strategic Vision:
    • Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices.
    • Drive the strategic execution of our global operations, championing ownership and accountability to ensure Integration Platforms within Global Core Platforms Engineering achieve their objectives.
  • Operational Maestro:
    • Manage & Optimize Operations: Oversee planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing your expertise in API Management tools, Integration platforms (e.g., MuleSoft, Boomi), and Scripting languages (e.g., Python, Bash). Ensure high-quality delivery within budget and timeframes.
    • Champion Service Excellence: Design and implement a comprehensive IT Operations Service Management framework, leveraging your knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools. Ensure 24/7 availability aligned with defined SLAs and SLOs, and lead efficient incident management.
    • Modernize Operations: Leverage Docker and container orchestration tools (e.g., Kubernetes) to manage deployment and orchestration of containerized applications. Ensure timely availability of products and services in production and non-production environments.
  • Strategic Platform Support & Continuous Improvement:
    • Drive continuous support for strategic technological platforms across business segments.
    • Champion cross-functional project success through adherence to Chubb's program delivery framework.
    • Identify, recommend, and implement best practices to streamline full-scale ITSM services and enhance business continuity.
  • Team Builder & Collaborator:
    • Build a Global Team: Expand Chubb's Operations engineering team across the US, India, Greece, and Mexico.
    • Structure for Success: Establish a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team.
    • Partner with Delivery & Stakeholders: Engage with delivery teams to establish optimal monitoring and alerting strategies. Collaborate with stakeholders to ensure operations align with current and future business needs.
  • Data-Driven & Compliance-Focused:
    • Ensure Compliance: Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture.
    • Data-Driven Decision Making: Establish dashboards using ServiceNow and other tools for platform and service health visibility. Prepare and present executive updates and recommendations regarding technology delivery.

Ready to Make Your Mark on Global Operations?

If you are a visionary leader with a passion for innovation and a proven track record in operational excellence, we invite you to join Chubb and lead us into the future.

Essential Qualifications:

  • Proven Leadership Experience: 15+ years of demonstrable success leading large, global Operations and Technology teams, with a strong focus on delivering complex cross-functional projects.
  • Integration Expert: Deep expertise in integrating legacy systems with modern applications/APIs (Microservices) and platforms (Springboot, Kafka, Apache Camel, etc.). Experience with containerization (Docker, Kubernetes) is a significant plus.
  • Digital Transformation Champion: Extensive knowledge and hands-on experience with cloud and digital technologies (Agile, DevOps, ITSM, ITIL). Demonstrated success implementing these methodologies in an Agile environment.
  • Operational Excellence Driver: Proven track record leading operational support across application, infrastructure, and security landscapes, including vulnerability management, remediation, and seamless upgrades.
  • Strategic Problem Solver: Proven ability to analyze complex business and technical challenges, understand customer needs, and develop effective solutions. Strong business acumen to align technical solutions with strategic objectives.
  • Inspiring Leader: Exceptional leadership skills fostering trust, inspiring high-performance teams, and promoting diversity initiatives across the organization.
  • Solution Architect: Hands-on experience designing complex, innovative solutions. Ability to analyze requirements, conceptualize solutions, and guide engineering processes.
  • Collaborative Communicator: Excellent communication, collaboration, and interpersonal skills to engage stakeholders at all levels (internal/external). Strong written and verbal communication for both technical and non-technical audiences.
  • Educational Background: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field is preferred.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations about it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop, and retain employees. Chubb prohibits all unlawful discrimination, harassment, and retaliation against any individual who reports discrimination or harassment.

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