HR Specialist with International Focus

hace 2 semanas


Guadalajara, Jalisco, México Elanco A tiempo completo
About the Role

We are seeking a skilled HR Specialist to support the day-to-day maintenance of our HR Service across multiple countries.

Key Responsibilities
  • Serve as a primary point of contact for employees and managers, providing administrative support and resolving queries in a timely and professional manner.
  • Handle customer inquiries through various communication channels, including email, phone, and chat, while maintaining high-quality service standards.
  • Deliver services within defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving operational efficiency and continuous improvement.
  • Escalate issues when necessary and collaborate with relevant HR teams to resolve problems.
  • Assist in educating the business on navigating HR knowledge and content, promoting a proactive approach to employee experience.
Requirements

To succeed in this role, you will require:

  • A Bachelor's Degree and relevant experience in HR or Shared Service Operations, preferably in an international environment.
  • Familiarity with HR tools, including ticketing systems and internal HR systems, with knowledge of WorkDay and ServiceNow being an asset.
  • The ability to develop, implement, and maintain processes based on industry best practices.
  • Excellent customer service and communication skills, with a people-centric mindset.
  • Strong problem-solving and decision-making skills, with a keen understanding of policy intent and exception handling.
  • A supportive and enthusiastic team player, able to handle sensitive and confidential information.
Preferred Qualifications
  • Advanced proficiency in Microsoft Office.
  • Experience working in a remotely managed team, with demonstrated independence and flexibility.
  • Fluency in Spanish and English, with the ability to work effectively in a multicultural environment.
About Elanco

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment, driven by our commitment to innovation, customer satisfaction, and employee growth. We offer a competitive salary range of $60,000 - $80,000 per year, depending on location and experience.



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