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Customer Service Representative

hace 2 meses

Tijuana, Baja California, México R3 Connectivity A tiempo completo

**Job Opportunity at R3 Connectivity in Tijuana, Baja California**:

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

**Key Responsibilities:**

  • Provide customer service via phone, email, and chat
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with claims information and provide support with their medical and dental insurance
  • Work collaboratively with the claims team to resolve customer issues
  • Meet or exceed customer satisfaction targets

**Requirements:**

  • Bilingual skills in English and Spanish
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and meet productivity targets

**Benefits:**

  • Weekly pay and productivity bonus
  • Paid training and development opportunities
  • Excellent location with easy access to public transportation
  • Legally-mandated benefits
  • Vacation and vacation premiums
  • Savings fund and voluntary savings plan
  • Health services institution (IMSS)
  • Federal housing credit program INFONAVIT/FONACOT
  • Rewards and recognition program
  • Road to growth (great opportunities for career advancement)

**Work Environment:**

Our office is located in the urban area of Tijuana, Baja California.