Jira Cloud Configuration Specialist

hace 2 meses


Naucalpan de Juárez, México Ford Motor Company A tiempo completo

**Job Summary:**

Ford Motor Company is seeking a highly skilled Jira Cloud Configuration Specialist to join our team.

Responsibilities:

  • Configure Jira workflows, screens, fields, and issue types to align with our organization's processes.
  • Customize Jira to meet the unique needs of different teams or projects.
  • Assist with migration issues and provide technical support for the migration process to ensure it runs smoothly and efficiently.
  • User Management:
    • Manage user accounts, groups, and permissions within Jira.
    • Ensure each person has the appropriate user role and privileges assigned.
  • Integration and Automation:
    • Handle integrations with other tools to enhance Jira's functionality.
    • Develop custom workflows, apps/plugins, and integrations as needed.
  • System Maintenance:
    • Maintain overall system efficiency by monitoring performance, addressing bottlenecks, and optimizing configurations.
    • Troubleshoot issues related to Jira functionality and performance.
    • Innovate and iterate on improvement processes and share learnings.
  • Documentation and Training:
    • Document processes, best practices, and guidelines for Jira usage.
    • Provide training and support to users on Jira features and functionality.
    • Conduct Office Hours, Forums, Awareness, and Working sessions.
  • Team Ceremonies:
    • Actively participate in all team agile meetings:
      • Backlog Refinement/Planning
      • Stand-ups
      • Retrospectives

Qualifications:

Experience: Prior experience as a Jira Administrator or similar role.

Technical Skills:

  • Proficiency in configuring Jira workflows, permissions, and customizations.
  • Familiarity with Jira Cloud administration.
  • Knowledge of Jira apps, add-ons, and plugins.

Communication Skills:

  • Ability to bridge technical and non-technical communication gaps.
  • Excellent planning and communication skills.
  • Flexibility to accommodate working across different time zones and sensitivity to cultural and geographical differences.

Problem-Solving:

  • Strong troubleshooting, analytical, and problem-solving skills.

Nice to Have:

  • Familiarity of other Atlassian products: Jira Service Management, Confluence, Compass, Jira Product Discovery, Assets.
  • Knowledge of: GitHub, Linux, Python, Shell/Bash, Rest API.

Working at Ford Motor Company:

At Ford Motor Company, we're committed to helping our employees grow and succeed in their careers.



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