Healthcare Operations Specialist

hace 2 semanas


Xico, México Icon A tiempo completo
Role Overview

At ICON, our diverse teams enable us to become a better partner to our customers and help us to advance and improve patients' lives.

We strive for excellence in drug development, and our 'Own It' culture is driven by four key values: Accountability & Delivery, Collaboration, Partnership, and Integrity.

We're looking for talented individuals who share our vision of delivering excellence to clients and patients at every touch-point.

In this role, you will be working in a dynamic environment with some of the brightest and friendliest people in the sector, helping shape an industry.

Job Responsibilities

This position assists the Supervisor Outsourcing in identifying clinicians from AIS domestic homecare agency and staffing network.

You will be responsible for:

  • Processing clinician documentation and creating clinician files
  • Processing domestic homecare order processing through centralized order entry and tracking order fulfillment
  • Maintaining a database of in-home clinicians, homecare agencies, and staffing firms
  • Participating in calls with preferred provider agencies
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree
  • English speaking - fluent written and spoken
  • 1+ years experience in similar area
  • Experience in Microsoft products, ability to enter information into databases, customer service background, and ability to call clients on the phone
Benefits

We offer competitive salary packages, regular benchmarking against competitors, and annual bonuses reflecting delivery of performance goals.

Our comprehensive benefits include health-related benefits for employees and their families, competitive retirement plans, life assurance, and more.

We value diversity and inclusion, and are committed to providing a workplace free of discrimination and harassment.



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