Technical Support Specialist
hace 2 semanas
We are seeking an experienced Technical Support Engineer II to join our team. As a Technical Support Engineer II, you will be responsible for assisting enterprise customers with complex technical issues related to Zoom products and hardware integrated platforms.
About the Role:
- Provide exceptional customer support through phone, chat, and ticket channels.
- Analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement solutions.
- Work with elevated Support entitled customers utilizing multiple Zoom product solutions.
- Stay up-to-date with all Zoom's products, offerings, and integrations as well as software and hardware competitors and partners in the industry.
Requirements:
- Minimum 3-5 years of at least Tier II level Technical Support experience.
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent technical experience.
- Demonstrated ability to troubleshoot technical issues using various browser and desktop tools.
- Excellent time management skills and experience working in a fast-paced environment.
- Knowledge in firewall management, networking, and Softphone architecture.
- Experience with Outlook and O365 Administration.
- Excellent communication, interpersonal, and customer service skills.
Salary Information:
The estimated annual salary for this role is $80,000 - $110,000, depending on location and experience.
About Us:
Zoom is a leading collaboration platform for the enterprise, helping people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Benefits:
We offer a comprehensive benefits program that includes health insurance, retirement plans, paid time off, and more. We also prioritize diversity, equity, and inclusion, and strive to create a workplace culture that values and respects all employees.
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