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We are seeking a highly skilled and experienced Operations Manager to join our team at Courtyard Queretaro. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operation of our hotel, including front office, business center, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance departments.
Key Responsibilities- Assist in executing all hotel operations and managing staff to ensure exceptional guest satisfaction and maximize financial performance.
- Lead specific teams and assist with meeting or exceeding property goals.
- Ensure that standards and procedures are being followed and continually improve guest and employee satisfaction.
- Manage and monitor activities that affect the guest experience, including customer service, guest concerns, and hospitality requirements.
- Assist in performing required annual Quality audit with GM & RD and ensure a viable key control program is in place.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
At Marriott International, we're passionate about better serving the needs of travelers everywhere. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
We're a portfolio of brands with Marriott International, and we're committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
