Technical Support Specialist

hace 1 mes


Xico, México Ciena A tiempo completo

Ciena: Supporting Global Networks

We're seeking a skilled Network Support Engineer to join our team at Ciena. In this role, you'll provide system-level pre & post-sales support to our customers worldwide, answering incoming calls, troubleshooting and resolving network faults, and collaborating with internal teams to provide exceptional customer service.

Responsibilities:

• Answer customer calls, document information, and escalate issues to senior engineers as needed

• Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner

• Provide on-call duties 24x7 and/or work shifts, including public holidays and weekends

Requirements:

• Bachelor's degree in a technical field, such as Engineering or Computer Science

• Zero to three years of related experience or an equivalent combination of education and experience

• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders

• Ability to work independently and prioritize tasks effectively in a fast-paced environment

Ciena values diversity, equality, and inclusion in the workplace.

Join our team and contribute to the success of our customers.



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