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Network Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a highly skilled Network Support Engineer to join our team at EPAM. As a Network Support Engineer, you will be responsible for providing technical assistance and support to customers using Cloud Platform products, solutions, and APIs.

Responsibilities

  • Provide technical support to customers using Cloud Platform products, solutions, and APIs.
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful.
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
  • Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
  • Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.

Requirements

  • At least 3 years of experience as a Networking Engineer or a combination of Networking and Sysadmin.
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Experience with routing protocols like OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols, and set up load balancing.
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN).
  • Experience with shell scripting.
  • Familiarity with multi-tasking and multi-processing.
  • Familiarity with containers networking implementations.
  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.).
  • Capable of setting up monitoring, conducting performance audit, and performance optimization.
  • Strong understanding of administration (user accounts, permission models, access control).
  • Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules, and connectivity, etc.).
  • Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
  • Expected to be able to design, deploy, follow, explain, and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies.
  • Provides tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision, and test his work thoroughly using test cases.
  • Familiarity with SQL.
  • Familiarity with cloud computing.
  • Strong business ownership and customer focus.
  • Basic experience with Python.

We Offer

  • Career plan and real growth opportunities.
  • Unlimited access to LinkedIn learning solutions.
  • International Mobility Plan within 25 countries.
  • Constant training, mentoring, online corporate courses, eLearning, and more.
  • English classes with a certified teacher.
  • Support for employees' initiatives (Algorithms club, toastmasters, agile club, and more).
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more).
  • Flexible work schedule and dress code.
  • Collaborate in a multicultural environment and share best practices from around the globe.
  • Hired directly by EPAM & % under payroll.
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
  • 13% employee savings fund, capped to the law limit.
  • Grocery coupons.
  • 30 days December bonus.
  • Employee Stock Purchase Plan.
  • 12 vacations days plus 3 floating days.
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more.
  • Monthly non-taxable amount for the electricity and internet bills.