IT Support Specialist

hace 1 mes


Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

Job Title: IT Support Specialist

Job Summary:

We are seeking an experienced IT Support Specialist to join our team at NXP Semiconductors. As an IT Support Specialist, you will be responsible for providing technical support for Infrastructure items and NXP devices within a defined scope. This includes providing technical activities related to PC lifecycle, troubleshooting problems, and collaborating with other IT team members.

Key Responsibilities:

  • Provide technical support for Infrastructure items and NXP devices within a defined scope.
  • Perform technical activities related to PC lifecycle, including imaging, configuring, delivering, refreshing, and retiring.
  • Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software.
  • Collaborate with other IT team members when the problem is beyond your capabilities or scope of work.
  • Provide a positive customer experience while addressing client issues, concerns, or questions.
  • Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures.

Requirements:

  • 3+ years of experience in IT on-site support activities.
  • Advanced knowledge of Windows-based computers, authentication services, and IT Management Systems.
  • General knowledge of datacenters, telecommunication infrastructure, fixed telephony systems, and network infrastructure.
  • Good verbal communication skills to explain technical problems and solutions to non-technical people.
  • Patience, empathy, and understanding of problems and concerns of non-technical clients.
  • Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics.
  • Friendly, cordial, and professional attitude.

Working Conditions:

The job requires 100% On-Site presence during business hours. The job requires flexibility in the workspace assignment (Building and Room within the same site).


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