Senior Training Reporting Analyst

hace 3 semanas


Xico, México Zendesk, Inc. A tiempo completo
Senior Training Reporting Analyst

At Zendesk, we're seeking a highly skilled Senior Training Reporting Analyst to join our team. As a key member of our Learning and Development team, you will play a critical role in designing, developing, and implementing complex reporting and dashboards to support our training initiatives.

Key Responsibilities:
  • Develop and maintain departmental dashboards and reports to track project progress, historical data, and learning experience metrics.
  • Lead the creation and maintenance of various training reporting dashboards, leveraging data to provide actionable insights to stakeholders.
  • Collaborate with cross-functional teams to ensure seamless integration of LMS systems and reporting capabilities.
  • Perform system administrative duties, including course creation, assignment, and mass data updates.
  • Connect LMS dashboards and reporting to Workday to ensure accurate data capture.
  • Manage the planning, testing, and implementation of new features in the LMS and reporting/dashboards.
  • Support the development of content for training materials and document processes and procedures.
  • Act as a subject matter expert on LMS reporting capabilities and perform ongoing reviews with CX leadership.
Requirements:
  • 3+ years of experience in reporting and dashboard development, with a focus on learning management systems and HR systems.
  • Proven track record of leading with impact and influence, establishing credibility, and effectively persuading and developing others.
  • Strong communication, interpersonal, and presentation skills, with the ability to effectively communicate across Zendesk.
About Zendesk:

At Zendesk, we're passionate about enabling conversations and providing appreciative support. We offer a dynamic work environment, flexible hours, remote work options, and a comprehensive benefits package. We're committed to diversity and inclusion, and we strive to create a workplace experience that's welcoming for all.

Please note that this position requires physical location in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).



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