Senior Reporting Analyst

hace 2 semanas


Xico, México Ttec A tiempo completo

At Ttec, we're on the lookout for a Senior Reporting Analyst to join our team in Mexico. As a Senior Reporting Analyst, you'll play a crucial role in providing value-added insights to our Client Operations teams through the generation and analysis of various reports and dashboards.

About the Role

We're seeking a highly skilled and experienced Senior Reporting Analyst to join our team. As a Senior Reporting Analyst, you'll be responsible for delivering timely and accurate agent-level performance, efficiency, and reliability reporting in an Enterprise level. You'll also maintain and deliver Daily, Weekly, and Monthly Enterprise performance reports/dashboards, as well as provide ad-hoc reporting support to stakeholders.

Key Responsibilities

  • Deliver timely and accurate agent-level performance, efficiency, and reliability reporting in an Enterprise level
  • Maintain and deliver Daily, Weekly, and Monthly Enterprise performance reports/dashboards
  • Provide ad-hoc reporting support to stakeholders
  • Build and develop reports both proactively and in response to business needs to improve operational efficiencies
  • Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server, and other data management and Business Intelligence tools
  • Provide insights and analytics to help operations in improving processes, productivity, and efficiency KPIs in an Enterprise level

Requirements

  • Experience in reporting (operations and financial) is preferred
  • Experience with Reporting is required
  • 5+ years call center or outsourcing experience
  • Business Intelligence Platform Administration (Tableau, Bix, Salesforce, etc.) experience is preferred
  • Ability to deliver high-quality results, on time and on target
  • Ability to work cooperatively with stakeholders and team members to resolve issues
  • Enjoy the excitement of a dynamic environment
  • Exemplary communication skills, including written, verbal, and superior listening skills
  • Bachelor's degree in a business-related field or equivalent preferred
  • Must be able to work in a flexible shift

Why Ttec?

At Ttec, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.



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