Bilingual Training Specialist
hace 2 semanas
At Percepta International, we are seeking a trained professional to facilitate training sessions in multiple languages.
**Key Responsibilities:**
• Participate in 'Train the Trainer' sessions to ensure proficiency in training delivery.
• Manage training equipment and systems, ensuring a seamless learning experience.
• Collaborate with HR, Quality, and Operations to schedule New Employee Orientation and departmental presentations.
• Adapt instructional style based on learner needs, applying adult learning principles.
• Analyze group dynamics and adjust delivery to reengage learners who struggle to understand content.
**Training Management:**
• Maintain Agent Dashboard reporting for in-class components, including attendance tracking and training performance metrics.
• Review and approve weekly timekeeping of learners through onboarding and the first week of Abay.
• Identify individual learner performance gaps and provide personal coaching sessions to help learners meet performance expectations.
• Escalate performance issues and trends to Training Supervisor and partner with HR for performance management.
**Requirements:**
• High school diploma or equivalent
• 1-3 years of training experience preferred
• Strong communication and presentation skills, organizational skills, and analytical skills
• Ability to work in a fast-paced environment with minimal supervision and a flexible schedule
• Proficiency in MS Office and Internet skills
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