Bilingual Training Specialist

hace 2 semanas


Xico, México Percepta International A tiempo completo

At Percepta International, we are seeking a trained professional to facilitate training sessions in multiple languages.

**Key Responsibilities:**

• Participate in 'Train the Trainer' sessions to ensure proficiency in training delivery.

• Manage training equipment and systems, ensuring a seamless learning experience.

• Collaborate with HR, Quality, and Operations to schedule New Employee Orientation and departmental presentations.

• Adapt instructional style based on learner needs, applying adult learning principles.

• Analyze group dynamics and adjust delivery to reengage learners who struggle to understand content.

**Training Management:**

• Maintain Agent Dashboard reporting for in-class components, including attendance tracking and training performance metrics.

• Review and approve weekly timekeeping of learners through onboarding and the first week of Abay.

• Identify individual learner performance gaps and provide personal coaching sessions to help learners meet performance expectations.

• Escalate performance issues and trends to Training Supervisor and partner with HR for performance management.

**Requirements:**

• High school diploma or equivalent

• 1-3 years of training experience preferred

• Strong communication and presentation skills, organizational skills, and analytical skills

• Ability to work in a fast-paced environment with minimal supervision and a flexible schedule

• Proficiency in MS Office and Internet skills



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