Technical Support Specialist
hace 1 semana
About the Job
We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will have a strong background in electrical distribution equipment and excellent technical expertise. You will be responsible for providing fast and effective resolution of customer issues and supporting cross-functional teams to solve customer installation issues.
Responsibilities
- Evaluate escalated customer inquiries and provide potential solutions.
- Support the development of training programs for manufacturing sites, Research & Development, and other members of the Customer Satisfaction & Quality community.
- Collaborate with cross-functional teams to drive quality initiatives and improve customer satisfaction.
- Analyze product application issues and provide recommendations for improvement.
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