Fielding Specialist

hace 5 días

Puebla, Puebla, México Sermo A tiempo completo

About Sermo

Sermo is a global healthcare company that amplifies the voice of physicians worldwide. With over 450 employees and a presence in 35+ countries, we strive to make a meaningful impact on patient outcomes.

Job Summary

We are seeking a highly skilled Fielding Specialist to join our team. As a Fielding Specialist, you will play a critical role in managing and setting up commercial and operational aspects of integrating 3rd party top-up vendors to support our internal quotas.

Key Responsibilities

  • Develop and execute fielding plans for all quotas that require external assistance
  • Communicate with Sermo's global network of vendors to kick off, advance, and resolve top-up engagements
  • Fine-tune and revise calculations and actions taken by the RTP Fielding module
  • Catalog and report on sub-optimal vendor selection decisions made at Bidding
  • Refine sub-optimal fielding alert/trigger thresholds in RTP Fielding module
  • Monitor exception-based reporting for CAWI/SONY quotas, developing recovery plans as needed
  • Coordinate with Client-facing staff when client approval for changes are required for any quota
  • Ensure clear, actionable communication and delivery of projects, working together to exceed client expectations for service quality and timelines
  • Think of new ways to improve vendor performance, internal communication, and technology around top-up, working always to increase panel performance while reducing top-up costs
  • Prepare, deliver, and improve on SOPs governing Sermo's delivery methodology on project fielding & top-up

Requirements

  • Natural ability with data analysis, and insights generated from numerical data
  • Experience developing and executing fielding plans alongside clients
  • Expert knowledge of Market Research industry top-up market
  • Proven record of high performance in a role assisting others in project/program delivery
  • Strong preference for a dynamic work environment, with complex moving parts and deadlines
  • Excellent communication skills, both with internal stakeholders as well as with external Sermo clients
  • Experience working in a role with SOPs, with an eye to continuous refinement/improvement of SOPs over time
  • Detail-oriented and accurate, even under periods of high workload

  • Fielding Specialist

    hace 3 meses

    Puebla, México Sermo A tiempo completo

    450+ employees, 35+ countries, and 1 mission - to amplify the voice of physicians globally. That is where **you** come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us! **What we’re looking for**: Part of this role will include management and setup of the...