IT Service Management Specialist

hace 1 mes

Ciudad de México, Ciudad de México British American Tobacco A tiempo completo

At British American Tobacco, we are on a mission to decrease the health impact of our industry. To achieve this goal, we need talented professionals who can help us drive innovation and excellence in service management.

This role is an exciting opportunity for an IT Junior Service Management Analyst in Monterrey. As an IT Service Management Specialist, you will be accountable for stability, efficiency, and silent running through the management and monitoring of IDT services by underpinning contracts (SLA). You will drive towards a special IDT user experience, sustain continued compliance of the IT estate in the respective geographic scope, and land IT transformations that will empower and excite our users.

Your key responsibilities will include:

  • Leading projects and initiatives across the region and ensuring accurate handover through the execution of the Service Transition and implementing exploitation of opportunities for digital acceleration and transformation in the region through collaboration with the respective enablement and excellence teams in the Tech Hubs.
  • Reviewing and reporting service performance against SLAs and OLAs across IT services consumed in the region, driving service reviews and improvement activities across geographies and functions in the region, and handling commercial and operational relationships with vendors.
  • Supporting the planning, assessment, and execution of business releases and changes while ensuring compliance with critical metrics across the respective IDT Services processes are maintained across the region.
  • Monitoring, analyzing, and reporting service performance against SLAs and OLAs across IDT services consumed in the end market.
  • Supporting Service Review activities and ensuring appropriate actions are taken to maintain and/or improve service levels and coordinating end-user critical issues and driving for resolution through direct management and engagement of relevant IT functions.
  • Acting as a point of coordination for changes to Service Levels (extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the Service Provider) and ensuring all changes are assessed for their impact on existing service levels.
  • Leading BAU services for End User Services and Global Service Desk to ensure suppliers deliver and meet contractual SLAs and obligations (First Call Resolution, Time to Resolve, Time to implement, User happiness surveys).
  • Working closely with the global service lines and regional Service Line Managers on operational issues & partner concerns and supporting the availability of JML, IAM, Directory Services infrastructure services by working with relevant vendors in critical issue or incident management processes and driving regulatory (SOx) and security-related compliance activities related to Marketing DBS portfolio.

Estimated salary: $60,000 - $80,000 per year, depending on experience and qualifications.

The ideal candidate will have proficiency in English communication, practical knowledge of ITIL methodology, credibility and trust, ability to work under stress, handle stressful situations in a calm manner, and relationship management and conflict resolution skills. They will also be able to bring together and work with a team of people with varied backgrounds – business analysts, technical authorities, process owners – to articulate and remedy service level issues.

We offer a competitive compensation package, including a market-leading annual performance bonus, diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives. Our range of benefits varies by country, but we prioritize continuous improvement within a transformative environment, preparing for ongoing changes. We are committed to supporting professionals looking to restart their careers after an extended absence from the workforce, and we encourage applicants from diverse backgrounds.

  • Digital Transformation Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Job OverviewWe are seeking a highly skilled Digital Transformation Specialist to join our team in Guadalajara and Mexico City. As a key member of our organization, you will play a crucial role in driving business growth through effective IT service management.

  • IT Service Management Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    We are seeking an IT Service Management Specialist with expertise in SAP Integration to join our high-performing team of talented specialists who provide world-class support for Corporate Services.This role is part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of...

  • Senior IT Operations Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    OverviewNuvit Service is a dynamic organization seeking an experienced Senior IT Operations Specialist to join our team.Salary$120,000 - $180,000 per year.Job DescriptionWe are looking for a skilled Technical/Systems Analyst who can lead the evaluation and improvement of our information technology systems operations. The ideal candidate will have excellent...

  • Incident Management Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are seeking an experienced Incident Management Specialist to join our team at Nuvit Service. The successful candidate will have a strong background in IT and be able to analyze problems with attention to detail.This role is ideal for someone who is a team player with personal drive and a high degree of intrinsic motivation. As an Incident Management...

  • IT Infrastructure Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo

    We are seeking a highly skilled IT Infrastructure Specialist to join our team at Element Fleet Management. The ideal candidate will have a proven track record of providing exceptional help desk support and have experience in infrastructure and network engineering.Job DescriptionThe IT Infrastructure Specialist will be responsible for setting up and...

  • IT Service Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Quattris Global A tiempo completo

    At Quattris Global, we are seeking a skilled IT Service Specialist to install and maintain our IT hardware devices.Key Responsibilities:Installation of hardware devicesTroubleshoot and resolve technical issuesRack and stack equipmentJob Types: Part-time, Temporary, Internship, Contract, CommissionPay: $460.00 - $695.00 per hourApplication Questions:Do you...

  • IT Infrastructure Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Nuvit Service.About the RoleIn this position, you will be responsible for managing the lifecycle of incidents and service requests related to knowledge management. You will also inform clients about progress and provide workarounds when necessary, as well as...

  • IT Service Delivery Expert

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryA seasoned IT professional is required to oversee the delivery of services to clients. As an IT Service Delivery Manager at Nuvit Service, you will be responsible for leading project teams, resolving reliability issues, and monitoring progress.Key Responsibilities:* Develop and maintain strong relationships with clients, ensuring their...

  • Senior Identity and Access Management Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About Nuvit ServiceNuvit Service is a dynamic organization dedicated to delivering cutting-edge identity and access management solutions. Our team of experts is passionate about ensuring the seamless operation of our clients' IT operations.Job DescriptionWe are seeking an experienced Senior Identity and Access Management Specialist to join our team. In this...

  • IT Support Specialist for Application Stability and Performance

    hace 2 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About the RoleWe are seeking an experienced IT Support Specialist to join our Application Support Engineering team at Nuvit Service. This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for delivering high-quality support services.

  • IT Control Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Nuvit Service seeks an experienced IT Control Specialist to join our team. This role primarily supports testing of process related internal controls for Technology & Operations.This is a full-time position, and the salary range is $120,000 - $180,000 per year, depending on experience.Job DescriptionThis specialist will execute testing to provide insights and...

  • IT Infrastructure Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo

    We are seeking a highly skilled IT Infrastructure Specialist to join our team at Novo Nordisk A/S. As an IT Infrastructure Specialist, you will play a crucial role in managing various IT services and systems, ensuring optimal performance, reliability, and security.This is a life-changing career opportunity for you to pioneer and build an agile unit offering...

  • Technical IT Specialist with Automation Expertise

    hace 2 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    We are seeking a highly skilled Technical IT Specialist to join our team at Nuvit Service. This individual will play a crucial role in designing, implementing, and supporting software applications, as well as participating in the testing process.The ideal candidate will have 3 years of experience in software development and a strong understanding of Linux,...

  • IT Support Specialist for End User Computing

    hace 2 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About the Role">This is a fantastic opportunity to join Nuvit Service as an IT Support Specialist for End User Computing. As part of our team, you will be responsible for providing top-notch technical support and services to our customers.Responsibilities:">">Provide Tier 1-2 support for escalated incidents related to workstations and mobile environments,...

  • Cloud Security Specialist Lead

    hace 3 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    About Nuvit ServiceWe are a cutting-edge technology company seeking an experienced Cloud Security Specialist to lead our security efforts in the cloud. In this role, you will be responsible for designing and implementing robust security measures to protect our clients' sensitive data.Salary RangeThe estimated annual salary for this position is $120,000 -...

  • IT Infrastructure Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo

    We are seeking an experienced IT Infrastructure Specialist to join our team at Novo Nordisk A/S. As a key member of our Global Information Security department, you will play a crucial role in managing and maintaining our IT infrastructure, ensuring optimal performance, reliability, and security.The ideal candidate will have 5 years of proven experience in...

  • IT Asset Management Strategist

    hace 4 semanas

    Ciudad de México, Ciudad de México Michael Page A tiempo completo

    The IT Asset Management Specialist plays a pivotal role in managing the full lifecycle of IT hardware and software assets.Key Responsibilities:Processing hardware requestsTracking asset locations and maintaining accurate inventory recordsEnsuring data integrity through strict inventory controlsJob Overview:The specialist will oversee incoming shipments,...

  • SAP Basis Service Management Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the OpportunityWe are seeking a highly skilled SAP Basis Service Management Analyst to join our team at Thomson Reuters in Mexico City. This is a unique opportunity to leverage your expertise in IT services and work with a world-class company that values innovation, diversity, and inclusion.Job SummaryThe successful candidate will be responsible for...

  • IT Risk Management Consultant

    hace 1 semana

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    OverviewNuvit Service is a leading provider of innovative solutions in the field of information technology risk management. Our team is dedicated to helping organizations secure their key information and minimize risks.

  • Senior IT Quality Assurance Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Sabenza IT A tiempo completo

    Sabenza IT seeks a skilled Senior IT Quality Assurance Specialist to join their team in East London, South Africa. This is a fantastic opportunity for a professional with expertise in designing Test Strategies and Test Automation Frameworks.Key Responsibilities:Coordinate all central testing activities and ensure the quality of software products.Develop and...