Logistics Operations Manager

hace 2 semanas

Monterrey, Nuevo León, México Uber Freight A tiempo completo
Overview

This role is a key part of our logistics operations in Mexico, where you will be responsible for leading a team to support our customers in Canada and the US. You will have a flexible schedule and some on-call responsibilities.

About the Role

We are looking for a highly motivated and experienced logistics professional to lead our Central Night Logistics functions in Mexico. As an Operations Manager, you will create a high-performance culture within your team, raise the bar for results, and collaborate closely with US-based operations leaders to deliver tight and clear expectation setting, coaching, and real-time performance feedback.

Key Responsibilities
  • Create a high-performance culture and raise the bar for results through close collaboration with US-based operations leaders.
  • Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations.
  • Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly.
  • Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations.
  • Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings, enabling business growth and profitability.
  • Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree with three+ years of experience in freight, logistics, or supply chain, or five+ years of experience in freight, logistics, or supply chain.
  • Minimum of one year of experience in associate management (supervision), specifically supervising teams in a matrix organization and supporting operations in other countries (Canada and USA preferred).
  • Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
Bonus Points

The following qualifications and experiences would be beneficial:

  • Experience in team member recruitment, performance management, employee relations, training, and development.
  • Understanding of cultural nuances and differences between Mexico and the US, with the ability to work effectively in a cross-cultural environment.
  • Analytical and problem-solving skills, with the ability to develop workforce plans, allocate resources effectively, and make data-driven decisions.
  • Excellent interpersonal and communication skills, building relationships and collaborating with stakeholders at all levels.
  • Change management experience and a track record of managing a culture of continuous improvement.
  • A self-starter with the ability to handle multiple demands and competing priorities.
  • A high customer focus, with the ability to understand the needs of various customers and adapt delivery style to drive results and accountability.
Salary Range

$90,000 - $120,000 per annum, depending on experience and qualifications.

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