Senior Director, Enterprise Service Excellence

hace 2 semanas


Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

Ll Oefentherapie is committed to delivering exceptional customer experiences across our SaaS portfolio. As a Senior Director, Enterprise Service Excellence, you will play a critical role in guiding our customers through their cloud business transformation.

Key Responsibilities:

  1. Develop and execute strategic plans to meet business objectives, ensuring alignment with company goals and vision.
  2. Lead cross-functional teams to deliver high-quality products and services, driving customer satisfaction and loyalty.
  3. Collaborate with senior managers and directors to optimize resource utilization and performance, ensuring seamless execution of business initiatives.
  4. Drive operational excellence, implementing policies and procedures to ensure efficient service delivery.
  5. Establish and maintain strong relationships with executive management, influencing policy and strategic decisions.
  6. Develop and manage budgets, ensuring effective resource allocation and financial performance.

Requirements:

  1. Proven track record of success in a senior leadership role, driving business growth and customer satisfaction.
  2. Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
  3. Strong analytical and problem-solving skills, with the ability to drive strategic decision-making.
  4. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting your value to the organization.
  • The chance to work with a talented team, driving innovation and excellence in service delivery.


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