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Customer Service Ambassador

hace 2 meses

Xico, México Binance A tiempo completo
About the Role

Binance is a global blockchain company that's revolutionizing the world of cryptocurrency. As a key member of our team, you'll play a vital role in providing exceptional customer support to our users.

Responsibilities
  • Handle customer inquiries via phone, live chat, and other channels
  • Provide accurate and comprehensive information to resolve customer issues
  • Collaborate with other business units to ensure seamless customer experiences
  • Manage complaints and provide solutions within set timeframes
  • Go above and beyond to engage customers and build loyalty
Requirements
  • College degree or above
  • Fluent Spanish and advanced English skills
  • Minimum 1 year of customer service experience, preferably in finance or e-commerce
  • High level of honesty, integrity, and a proactive attitude
  • Ability to work under pressure and communicate effectively
  • Passion for customer service and the crypto industry
What We Offer
  • Be part of a fast-paced and dynamic company that's shaping the future of finance technology
  • International work environment and flat organizational structure
  • Great career development opportunities in a growing company
  • Competitive salary and flexible working hours
  • Casual work attire and a positive work-life balance