Technical Solutions Architect
hace 2 semanas
Zendesk is seeking a highly skilled Technical Solutions Architect to join our Professional Services Team. As a Technical Solutions Architect, you will work with our customers to gather business requirements, document functional and technical recommendations, and define, document, and execute technical solutions.
In this role, you will participate in Learn Workshops, documenting requirements, and run Technical Workshops, documenting requirements. You will also create Functional and Technical Design Documents based on requirements, configure Zendesk based on the agreed Functional Design Document, and build technical solutions based on the Technical Document Document.
You will engage in multiple projects concurrently, maintain technical product expertise across the entire Zendesk product suite, and keep up to date with web development and customer experience best practices.
Requirements- Bachelor's degree or minimum 3+ years technical consulting experience
- Experience working on medium to low complex customer engagements
- Experience with various architectures (Web, Enterprise, SaaS) and methodologies
- Experience with JavaScript and HTML/CSS
- Experience with RESTful and JSON API
- Experience with SSO and telephony solutions
- Experience with creation of UI designs
- Good understanding of Project Management and Business Analysis fundamentals
- Good understanding of support processes and infrastructure
- Excellent instincts and ability to interface at a senior level with ease
- Excellent communication, interpersonal skills, and eloquent writing skills
- Passionate about customer service and how it can transform businesses
- Strong organizational skills and the ability to multitask
- Be accountable for billable utilization targets
- Ability to deliver consulting onsite and remote
- Minimal domestic / international travel
- Familiarity with a backend programming language (Ruby, Python, Java, C#, etc)
- Familiarity with a frontend programming language/framework (Javascript, React, Vue, JQuery, etc)
- Familiarity with AWS and/or AWS Certification
Zendesk is a digital-first company that values flexibility and work-life balance. In this role, you will have the opportunity to work remotely for part of the week and attend our Mexico City office on a weekly basis. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.
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