Data Analyst Senior Associate

hace 1 mes


Monterrey, Nuevo León, México Msci Inc A tiempo completo

Job Title: Analytics Client Service Senior Associate

About the Role:

We are seeking an experienced Senior Associate to join our team as an Analytics Client Service Senior Associate. As a key member of our team, you will be responsible for providing premium service to assigned accounts, answering client inquiries about MSCI products and methodology, and participating in developing client relationships.

Your Responsibilities:

  1. Provide premium service to assigned accounts.
  2. Answer detailed client inquiries about MSCI products and methodology.
  3. Participate in developing client relationships through proactive follow up on issues raised.
  4. Maintain relationships by ensuring relevant product and model information is shared with clients.
  5. Lead regular calls with important accounts to cover outstanding issues and giving updates.
  6. Contribute to producing service reviews and service plans that support client renewal initiatives.
  7. Execute onboarding and training of Clients.
  8. Provide 100% ownership of support issues from important accounts within assigned segment.
  9. Championing process changes to improve Client Experience and Efficiency.

Your Skills and Experience:

  • A self-starter and highly motivated, ability to work individually and within a team.
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
  • Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
  • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
  • Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
  • Ability to develop value-added contributions to both internal and external clients.
  • Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
  • Ability to speak and write in foreign languages a plus.
  • Deep understanding of international financial institutions and global financial markets.
  • Demonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaR.
  • Strong analytic, quantitative, and problem solving skills.
  • Excellent verbal and written communication skills.

Requirements:

4-7 years' experience in Financial Services.

Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.

MFE, MBA, Master's Degree and/or CFA, or equivalent highly desired.

About MSCI:

At MSCI, we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.


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