Technical Specialist

hace 18 horas

Xico, México Avaya Corporation A tiempo completo
About the Opportunity

Avaya is seeking a skilled Technical Specialist to provide onsite support for systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic capabilities. The ideal candidate will have experience in VoIP and SIP technologies, as well as Avaya technical support experience. The Technical Specialist will be responsible for providing customer support for Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software, and IP networking. The role requires strong communication skills, ability to troubleshoot IP/SIP telephony environments, and experience working with Avaya related products and services.

About You
  • Bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, Computer Science, or equivalent related technical experience.
  • Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems and communications protocols.
  • Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.
  • Experience working with Avaya related products and services desired.
Responsibilities
  • Proficient in maintenance of Avaya communication systems, including IP/SIP systems, based technologies converged systems, and Contact Centers Solutions.
  • Provides customer with remote support regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software, and IP networking.
  • Ability to diagnose trouble on SIP environments/system integrations.
  • Ability to troubleshoot IP/SIP telephony environments, IP protocol traces, and integration products.
  • Ability to support Voice over IP, endpoints, and trunks.
  • Ability to support contact center applications.
  • Troubleshoot connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES/Recording systems.
  • Understanding of Call Centers; able to edit vectors to adjust Call Center flows and productivity.
  • Interface with other vendors, Carrier Service providers, 3rd party manufacturers.
  • Performs moves, adds, and changes for customers when needed.
  • Ability to work effectively with co-workers and fulfill customer requests in English language.
  • Ability to clearly define and explain technical issues.
  • Will be required to be on call.
  • Willing to learn new technologies and new products.
Benefits

Avaya offers a comprehensive benefits package, including comprehensive health insurance plans, wellness and employee assistance programs, generous time-off policy, and opportunities for growth and development. We are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced.

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