Help Desk Associate

hace 3 semanas


Hermosillo, Sonora, México Listentrust A tiempo completo
Job Overview

We are seeking dedicated individuals to fill the role of Customer Service Representative in our inbound support team.

This is an on-site position that offers a high base salary with a fixed schedule and one fixed day off on weekends.

Key Responsibilities
  • Inbound Calls: Handle customer inquiries with empathy and professionalism, ensuring a positive experience for each client.
  • Customer Support: Assist with account details, order information, and subscription services, identifying opportunities to meet customer needs.
  • Resolution & Retention: Address customer concerns thoroughly, providing clear, accurate information and offering solutions that build loyalty.
  • Process Management: Ensure all actions are documented accurately in the system, maintaining quality and efficiency throughout each call.
Required Qualifications
  • Strong communication skills with empathy and professionalism.
  • Ability to control and guide conversations effectively.
  • Familiarity with customer service systems and processes, or a willingness to learn.
Benefits
  • High Base Salary: Earn a competitive salary with additional performance-based metrics. ($3,032.00 per week)
  • Growth Opportunities: Develop valuable skills and advance within a supportive team.
  • Fixed Schedule: Enjoy the predictability of a stable work schedule with a guaranteed day off each week.
About Listentrust

Listentrust is committed to providing exceptional customer service. We believe in creating a positive experience for our clients and fostering a supportive team environment.


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