Help Desk Technician Specialist

hace 5 días


Hermosillo, Sonora, México Grupo Sonda A tiempo completo

Job Overview

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We are seeking a skilled Help Desk Technician to provide exceptional customer support in a dynamic environment.

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The successful candidate will be responsible for:

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  • Providing technical assistance and resolving issues efficiently, ensuring timely resolutions and maintaining high service levels.">
  • Managing service level agreements (SLAs) and collaborating with cross-functional teams to ensure seamless issue resolution.">
  • Solving inbound calls and client incidents with professionalism, empathy, and effective communication skills.">
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To succeed in this role, you must have:

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  • Experience working with ticket systems, such as Service Now or Remedy, with a proven track record of managing SLAs and resolving complex technical issues.">
  • Proven ability to work under pressure, manage multiple priorities, and maintain a high level of productivity while providing exceptional customer service.">
  • Inbound call experience, excellent communication skills, and the ability to adapt to diverse situations.">
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We offer a competitive salary of $52,000 - $72,000 per annum, commensurate with experience, as well as opportunities for growth and development in a collaborative and innovative work environment.



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