Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Helpware. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients through various communication channels.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and helpful information about our products and services.
- Escalate complex issues to senior team members or other departments as needed.
- Document customer interactions and update records accordingly.
- Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and company policies to provide informed support.
- 6+ months of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office and other relevant software.
As a Customer Service Representative at Helpware, you will have the opportunity to work with a diverse range of clients and products, develop your skills and knowledge, and be part of a dynamic and supportive team.
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