Technical Solutions Specialist

hace 3 semanas


Guadalupe, Nuevo León, México Piovan Group A tiempo completo

Conair, part of Piovan Group, is a leader in auxiliary equipment for plastics processing. We offer over 450 products, including systems for drying, blending, and conveying materials. Our solutions also include temperature control equipment and granulators. We provide complete manufacturing systems for plastics processors to manage their raw materials and improve process yield.

As a Field Service Technician, you will provide technical support to customers, both on-site and remotely. You will demonstrate and troubleshoot Conair equipment, utilizing your knowledge to provide support on multiple product lines. This role involves traveling to customer facilities, performing administrative tasks, and providing service reports.

Duties and Responsibilities:

  • Perform startup, repair, and maintenance service work at customer sites.
  • Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
  • Arrange and schedule travel to and from jobsites, including international locations in Latin America.
  • Document all actions, including service and expense reports.
  • Provide technical telephone support for customers, Sales, and other technicians.
  • Conduct plant-floor training classes for customers on equipment operation and maintenance.
  • Practice Conair service ethics concerning safety, attitude, appearance, conversation, and quality of work.

We are committed to providing industry-leading aftersales support through our Parts, Service, and Industry 4.0 offerings. This ensures our customers can Make Every Pellet Count.



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