Customer Service Support Specialist

hace 2 días


Saltillo, Coahuila de Zaragoza, México Syscap A tiempo completo

**Customer Support Role at Syscap**

Syscap is a pioneering company in private credit and financing across LATAM, leveraging technology, innovation, and efficiency to bridge the gap between lenders, underwriters, borrowers, and investors. If you're passionate about disrupting traditional investment banking approaches, this position is ideal for you.

**Key Responsibilities**:

Resolve customer issues on the platform
- Channel any errors that arise to the corresponding department
- Prepare weekly reports of the results
- Analyze account statements to identify possible inconsistencies
- Provide proper training to customers on platform usage
- Achieve OKR's for the position
- Support any other activities related to the role.

**Requirements**:

Bachelor's degree
- 1 + years of experience in a similar role
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with both clients and team members

**Why Syscap?**:

Be part of a forward-thinking company that is revolutionizing private credit in LATAM.
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and continuous learning.
- Collaborative work environment that values innovation and creativity.
- Remote first flexibility
- Health, life and dental insurance
- 13th salary (30 days)

**Job Details**:

Full-time position
- Salary: $8,826.18 - $19,131.45 per month
- 8-hour work schedule
- Benefits: salary increases, flexible hours, medical expenses insurance, life insurance, dental insurance, paid vacations or paid leave

**Compensation Types**:

Attendance bonus
- Punctuality bonus

**Education**:

Bachelor's degree (desired)
- English language skills (desired)

**Workplace**:

Remote hybrid work in 66220, San Pedro Garza García, N. L.



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