Customer Service Representative

hace 2 semanas


Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

We are seeking a skilled Customer Service Representative to deliver exceptional customer experiences to our Steelcase customers. As a key member of our team, you will be responsible for providing top-notch support through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers and provide personalized support.
  • Work collaboratively with internal teams to ensure seamless customer experiences.
  • Analyze customer feedback and use insights to improve service delivery.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Exceptional customer service skills and a passion for delivering outstanding experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in using technology to manage customer interactions and data.

About Steelcase:

At Steelcase, we put people at the center of everything we do. We believe that work should be a source of inspiration and fulfillment, and we're committed to creating spaces that help people thrive. Join our team and be part of a global organization that's dedicated to making a positive impact.



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