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Customer Marketing Manager
hace 2 meses
About the Role
Zendesk, Inc. is seeking an experienced Customer Marketing Manager to join our team in Mexico City. As a key partner with our marketing, sales, and customer success teams, you will be responsible for developing and publishing customer story assets that help tell the Zendesk story through the voice of our customers.
Key Responsibilities
- Produce high-quality customer story content, including composing briefs, writing stories, and reviewing work from partners.
- Manage the approval process with customers and internal stakeholders for Customer Marketing content.
- Partner with cross-functional teams to support key messages with customer evidence.
- Write copy to promote customer stories internally and drive awareness.
- Help maintain an editorial calendar and manage customer interview pipeline.
- Improve existing production processes and tracking systems to encourage collaborative and transparent workflows.
Requirements
- 8+ years of experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.
- Outstanding writing and editing capabilities, including exceptional grammar, punctuation, and spelling skills.
- Professional proficiency in English.
- Exceptional project management, prioritization, and attention to detail.
- Knowledge and experience with using marketing and CRM tools.
- BA/BS required - Journalism, Marketing, Business, or other related field.
What We Offer
As a Customer Marketing Manager at Zendesk, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.