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Retail Operations Manager
hace 2 meses
The Retail Operations Manager will lead the Store Managers of our three Trek direct owned stores located in Mexico. They will partner with the Store Managers to provide guidance on delivering outstanding customer service, meeting all operating objectives, driving sales and financial goals, and holding them accountable to company policies and procedures.
This position is for an individual who has multi-unit experience with the ability to leverage each unique store to address and solve wide opportunities.
Key Responsibilities- Actively work in the stores, rotating between them in such a way that allows you to get to know each member of the team, their skills and training needs.
- Understand the local cycling community, including cycling groups, local authorities, local events, competitors, etc.
- Help maintain exemplary customer service and uphold Trek standards within the stores.
- Train Store Managers and ensure all other members of their stores are up to date on training.
- Create and execute plans with their Store Managers to improve store and area performance.
- Analyze P&L results and trends to increase and maximize sales.
- Understand and partner to remove points of conflict in the service side of the business.
- Coach Store Managers to handle HR/performance related issues with personnel in their stores.
- Hold Store Managers accountable to controlling labor hours, recruiting, store budget, and inventory.
- Develop a bench of high performing leaders for succession planning and new store openings.
- Coordinate and organize the weekly rides schedule together with the store managers.
- 3+ years of multi-unit retail experience with a passion to drive business growth.
- Ability to travel to Trek MX office in Mexico.
- Must be available for overnight travel.
- Must have excellent relationship building skills.
- Must have exceptional organization, time management, and follow-up skills.
- Familiarity and knowledge of the area of the district is preferred.
- This job may require overtime or work outside of normal business hours, such as Sundays and holidays, at certain times.
- This person is expected to have the ability to understand the needs of the business without having the boss on his back.
