Market Quality Assurance Specialist
hace 1 mes
The Market Quality Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Key Responsibilities- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audits to ensure compliance with company and brand standards.
- Makes and executes the necessary decisions to keep the property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, ensuring the use of systematic processes and improvement is achievable and measurable.
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, with 3 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major, with 1 year of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- Leadership: Adaptability, Communication, Problem Solving and Decision Making, Professional Demeanor.
- Managing Execution: Building and Contributing to Teams, Driving for Results, Planning and Organizing.
- Building Relationships: Coworker Relationships, Customer Relationships, Global Mindset.
- Generating Talent and Organizational Capability: Organizational Capability, Talent Management.
- Learning and Applying Professional Expertise: Applied Learning, Business Acumen, Technical Acumen, Detail Orientation, General Hotel Operations, Basic Competencies, Basic Computer Skills, Mathematical Reasoning, Oral Comprehension, Reading Comprehension, Writing.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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