Quality and Compliance Manager

hace 1 semana


Monterrey, Nuevo León, México Rockwell Automation A tiempo completo
Job Description

Rockwell Automation is a global technology leader dedicated to helping manufacturers improve their productivity, sustainability, and agility. With a team of over 28,000 employees who strive to make the world a better place every day, we know we have something special. Our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - are at the heart of what we do. Our people are energized problem solvers who take pride in how their work changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. If that's you, we'd love to have you join us.

Job Summary

The Quality and Compliance Lead will champion, support, and lead quality improvement initiatives to ensure all process owners, business managers, project, and engineering managers maintain their part of the quality management system.

This role is responsible for implementing and supporting policies and procedures that enhance the quality of the Lifecycle Services business objectives within North America. The Quality and Compliance Lead will identify areas of improvement through analysis of Quality Gate Reviews, warranty issues, internal audits, customer surveys, and customer complaints.

Key Responsibilities
  • Quality planning, monitoring, and reporting for LCS projects and services
  • Contribute to and support global quality initiatives and ensure consistent implementation within the region, in close alignment with global and regional management
  • Understand broad organizational systems and processes
  • Plan, execute, and report quality audits, investigations, and corrective/preventive actions on a regional level
  • Manage external quality audits (ISO, customers, vendors)
  • Support or drive continuous improvement processes within the region, in close coordination with regional Productivity teams
  • Drive customer loyalty KPIs for the business, leveraging the Customer Satisfaction Survey process
  • Operational responsibility for LCS-QMS development, maintenance, documentation, and compliance in North America
Leadership
  • Lead, develop, and encourage local quality leads/champions to support other business functions and achieve overall business goals
  • Drive the global quality management system program within the region
  • Provide professional guidance to delivery teams and management in quality and compliance matters
  • Promote and foster a quality culture consistent with company policies
Requirements
  • Minimum 5 years of experience in a project and service delivery environment, with experience in an Engineering or Project Management capacity
  • Fluent English language skills (verbal, reading, and writing)
  • Strong knowledge and technical experience in one or more of Information Solutions, Digital, Software projects, Cyber Security
  • Proven self-starter with the demonstrated capability of achieving goals and objectives under minimal day-to-day supervision
Desired Qualifications
  • Experience in quality management methods and techniques, including ISO9001, AS9100, CMMI, Lean Six-Sigma
  • Prior experience in industrial/process automation, information systems/software development, manufacturing quality processes
Travel Requirements

Available to travel as required, up to 20%



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