Customer Support Specialist for Oracle Cloud Infrastructure
hace 1 mes
Oracle is seeking a Customer Support Specialist to join our global Service Desk team. This role requires remote, non-technical work on North America day shifts (5 days/week) with weekend rotation.
Key Responsibilities:
- Act as the first point of contact for customers and triage their requests
- Triage customer requests and engage technical teams and experts
- Capture and collect customer concerns, issues, and impact
- Provide customer service and incident management support
- Escalate critical issues following Oracle best practices
- Enable and expedite issue resolution by coordinating troubleshooting progress
- Communicate timely status updates to customers and internal stakeholders
Requirements:
- University Degree
- English proficiency (written and spoken)
- Customer service/support background in IT environment preferred
- Previous Incident Management/Escalation Management experience
- Previous experience with Oracle Support tools and Oracle Cloud Infrastructure a plus
Skills and Competencies:
- Self-driven, unwavering, and committed to growth
- Strong communication and persuasion skills
- Customer, process, and results-oriented
- Analytical and organized
- Able to maintain sustained focus and deliver prompt response to incidents
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
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