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Technical Support Lead
hace 2 meses
Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.
We are a global team united by our desire to connect diverse people with common values for boldr impact.
Job SummaryWe are seeking a Technical Support Lead to join our team. As a Tier 3 Technical Support Lead, you will lead a team providing technical support to an enterprise SaaS collaboration platform focusing on faculty-first technology.
You will work closely with Engineering and Support teams to understand, investigate, diagnose, and solve complex issues on the platform.
This includes identifying and pushing fixes into production.
Key Responsibilities- Design and implement solutions to optimize the quality of our client's existing processes and systems.
- Work closely with different client stakeholders to ensure continuous improvement across their various products and services.
- Act as a player/coach for a team of CX Tier 3 Engineers.
- Cultivate potential growth opportunities for the team members within the T3 Support organization and other organizations.
We are looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
We are currently looking for individuals with the following qualifications:
- Bachelor's degree or trained with a degree in Computer Science, Information Technology, Software Engineering, or a similar field.
- At least 1 year of experience in team management.
- At least 2-3 years of experience in PHP, Rails, and JavaScript.
- Advanced programming and development skills including databases and automation systems.
- At least 1-2 years of experience providing Technical Support and/or Customer Service experience.
We offer a range of benefits to our employees, including:
- Law Benefits
- Private Health Insurance
- Paid Time Off
- Training
- Life insurance
- Mental Health Support
- Learning and Development Programs
