Bilingual Customer Service Representative
hace 4 semanas
We are seeking a highly motivated and customer-focused Bilingual Call Center Agent to join our team at Telvista. As a key member of our Call Center Customer Service Group, you will play a vital role in assisting customers calling to make Chinese food reservations.
Job Summary:
As a Bilingual Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of service and satisfaction.
Responsibilities:
- Provide exceptional customer service to our clients via phone and email
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work closely with our team to ensure that our customers receive the highest level of service and satisfaction
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Requirements:
- Bilingual English and Spanish (B1 Strong or higher)
- Excellent verbal and written communication skills
- Typing requirement 20 to 25 WPM
- Ability to listen and respond while keying into automated system
- MUST BE ABLE TO PASS A BACKGROUND CHECK
Benefits:
- Monthly base salary of $12,607.92 Brutos (increases to $14,166.40 after 3 months)
- Monthly bonus of $1,700.00 Brutos (based on attendance and KPI's)
- Full Benefits package include dental benefits, paid time off (PTO) and paid holidays
- Advanced Career Opportunities: We are a promote from within company
- Paid Training
Work Schedule:
Full week availability and 2 weekly rotating days off as long as agent works for 9.5 for 5 days between 7:30am to 9:00pm, otherwise would be only 1 weekly rotating day off and would work 6 days a week and with an 8 hours shift.
Onboarding Requirements:
- All Onboarding Requirements (RFC, CURP, Social, etc..)
- Only 4 documents are needed
- Valid ID (INE, Passport, Driver ́s License, Postal ID.)
- Proof of tax situation (Constancia de situación fiscal)
- Social Security Number
- Proof of address no older than 90 days
Language:
English (required)
Work Location:
In person
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