Bilingual Customer Service Representative

hace 4 semanas


Mexicali, Baja California, México Telvista A tiempo completo
Job Title: Bilingual Call Center Agent

We are seeking a highly motivated and customer-focused Bilingual Call Center Agent to join our team at Telvista. As a key member of our Call Center Customer Service Group, you will play a vital role in assisting customers calling to make Chinese food reservations.

Job Summary:

As a Bilingual Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of service and satisfaction.

Responsibilities:

  • Provide exceptional customer service to our clients via phone and email
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work closely with our team to ensure that our customers receive the highest level of service and satisfaction
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve skills and knowledge

Requirements:

  • Bilingual English and Spanish (B1 Strong or higher)
  • Excellent verbal and written communication skills
  • Typing requirement 20 to 25 WPM
  • Ability to listen and respond while keying into automated system
  • MUST BE ABLE TO PASS A BACKGROUND CHECK

Benefits:

  • Monthly base salary of $12,607.92 Brutos (increases to $14,166.40 after 3 months)
  • Monthly bonus of $1,700.00 Brutos (based on attendance and KPI's)
  • Full Benefits package include dental benefits, paid time off (PTO) and paid holidays
  • Advanced Career Opportunities: We are a promote from within company
  • Paid Training

Work Schedule:

Full week availability and 2 weekly rotating days off as long as agent works for 9.5 for 5 days between 7:30am to 9:00pm, otherwise would be only 1 weekly rotating day off and would work 6 days a week and with an 8 hours shift.

Onboarding Requirements:

  • All Onboarding Requirements (RFC, CURP, Social, etc..)
  • Only 4 documents are needed
  • Valid ID (INE, Passport, Driver ́s License, Postal ID.)
  • Proof of tax situation (Constancia de situación fiscal)
  • Social Security Number
  • Proof of address no older than 90 days

Language:

English (required)

Work Location:

In person



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