Quality Assurance Specialist

hace 3 semanas


El Salto, México Aptiv A tiempo completo

The Quality Customer Care Technician plays a pivotal role in ensuring customer satisfaction through effective complaint response procedures, aligning with customer-specific requirements and industry standards.

**Key Responsibilities:**

• Ensure customer satisfaction processes are executed efficiently.

• Monitor and maintain customer KPIs to ensure optimal performance.

• Respond to customer complaints on customer portals for all WFCC and CSE reports.

• Communicate customer-specific requirements and updates to the plant.

**Background and Skills:**

• Proficiency in PFMEA, APQP, and core tools.

• Intermediate to advanced English language skills.

• Bachelor's degree or technical career background.

**Compensation and Benefits:**

• Competitive salary range: $16,000.00 - $25,000.00 per month.

**Education and Experience:**

• Bachelor's degree (preferred).

• 3 years of quality experience (preferred).

**Language and Availability:**

• English intermediate skills (preferred).

• Availability for day and night shifts.

• Work location: In-person.



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