Quality Assurance Specialist
hace 3 semanas
The Quality Customer Care Technician plays a pivotal role in ensuring customer satisfaction through effective complaint response procedures, aligning with customer-specific requirements and industry standards.
**Key Responsibilities:**
• Ensure customer satisfaction processes are executed efficiently.
• Monitor and maintain customer KPIs to ensure optimal performance.
• Respond to customer complaints on customer portals for all WFCC and CSE reports.
• Communicate customer-specific requirements and updates to the plant.
**Background and Skills:**
• Proficiency in PFMEA, APQP, and core tools.
• Intermediate to advanced English language skills.
• Bachelor's degree or technical career background.
**Compensation and Benefits:**
• Competitive salary range: $16,000.00 - $25,000.00 per month.
**Education and Experience:**
• Bachelor's degree (preferred).
• 3 years of quality experience (preferred).
**Language and Availability:**
• English intermediate skills (preferred).
• Availability for day and night shifts.
• Work location: In-person.
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