ServiceNow ITSM Developer

hace 1 mes


Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

Job Title: ServiceNow ITSM Developer

Job Summary:

Infosys is seeking a highly skilled ServiceNow ITSM Developer to join our team. As a ServiceNow ITSM Developer, you will be responsible for working on complex ServiceNow ITSM deployments, including Incident, Problem, Change, Service Catalogue, Knowledge modules, and integrations aligned to industry best practices.

Key Responsibilities:

  • Translate functional and technical requirements into implementation work packages
  • Collaborate with architecture, platforms, application, and infrastructure teams to design solutions
  • Develop and implement IT Service Management processes and Enterprise Service Management
  • Capture requirements related to internal and external consulting, documenting, and mapping current business processes
  • Work with multi-vendor development environments and interact cross-functionally on matters requiring coordination across the organization

Requirements:

  • Bachelor's degree or foreign equivalent from an accredited institution
  • At least 3 years of experience in development and scripting, configuration, validation, and deployment
  • Minimum of 3 years of experience in implementing IT Service Management and ITIL processes
  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in business terms

Preferred Qualifications:

  • Certified ServiceNow Implementation Specialist, ITIL
  • Planning and coordination skills
  • Good communication and analytical skills

About Infosys:

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.



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