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IoT Solutions Engineer Specialist
hace 2 meses
We are seeking an experienced IoT Solutions Engineer Specialist to join our Telematics Technical Support team in Mexico City. As a key member of our team, you will be responsible for working with various Teltonika Telematics manufactured GNSS tracking devices, proposing innovative solutions for different use cases, and coordinating technical tasks for custom development projects.
Key Responsibilities- Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire.
- Propose different ways to incorporate our devices for various use cases.
- Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients.
- Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if needed.
- Communicate with global international corporations that provide car sharing, rental, fleet management solutions, and various other companies from different vehicle telematics fields.
- Cooperate with RnD, quality assurance, and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time.
- Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases.
- Guide colleagues and customers by preparing wiki documentation or training.
- Test and perform quality assurance of the solution in the Americas region.
- Telecommunications, electronics, informatics, engineering education, or previous work experience in technical or engineering fields (can be a student).
- Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE (this will be considered as an advantage).
- Passion for providing help to others, caring, willing to grow, and enrich your technological know-how.
- Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance.
- Great communication skills, capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage).
- Analytical and creative thinking and mindset for problem-solving and troubleshooting.
- Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage).
- Experience in customer service (this will be considered as an advantage).
- Good time management skills (speed and quality is important for us).
- Good English and Spanish language both written and spoken skills.
- A competitive salary matching your skillset and experience in the market.
- A local contract with legal benefits.
- A workweek from Monday to Friday, 9 AM to 6 PM, with weekends free.
- Onboarding from the HQ Technical Support division throughout your first 3 months in the organization.
- Opportunities to increase your seniority level in the role or become a Team Lead in the long-term.
- 20 days of Paid Vacation annually.
- Team building office celebrations events.
- A caring and supportive team with regular employee engagement surveys and management initiatives.
