Digital Operations Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Media A tiempo completo

Estimated Salary: $60,000 - $80,000 per year.

About Monks

Monks is a global digital marketing and technology services company that combines expertise in content production, scaled experiences, enterprise-grade technology, and data science fueled by AI to help businesses outmaneuver their competition.

Job Description:

We are seeking a proactive individual to join our IT department in Mexico as an IT Support Jr. The ideal candidate will be responsible for installing and configuring computer hardware, software, and networking systems, as well as providing first-line support and user management.

Key Responsibilities:
  • System Installation & Configuration: Install and configure all computer hardware, software, and printers at our CDMX office; repair and replace equipment as necessary.
  • First-Line Support: Handle incoming issues and requests from colleagues, providing troubleshooting support and efficiently setting up new team members.
  • User Management: Manage user accounts and oversee the printer network to ensure seamless operations.
  • Security Compliance: Monitor, manage, and report on all security processes and policies related to health and security.
Required Skills and Qualifications:

The successful candidate will have 1+ years of experience in customer service (IT-related experience is a plus), knowledge of Windows, Mac, and Linux operating systems, and intermediate English language skills.

Benefits:

This is a full-time role that offers a competitive salary, opportunities for professional growth, and a dynamic work environment.



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