Account Manager Collaboration Specialist
hace 2 semanas
About Mondelēz International
Mondelēz International is a leading global snacking company with a diverse portfolio of iconic brands. We are committed to leading the future of snacking and making it possible for consumers to enjoy their favorite treats while also promoting sustainability and social responsibility.
Job Summary
We are seeking a highly skilled Account Manager Collaboration Specialist to join our team in Mexico. As a key member of our Order Management and Invoicing team, you will be responsible for managing order management and invoicing processes for a specific market. This is a critical role that requires strong customer service skills, experience in managing onsite and remote teams, and a focus on delivering high-quality results.
Key Responsibilities
- Capture, process, and validate orders from customers using all means of transmission in an accurate and timely manner.
- Manage effective order fulfillment, taking account of availability checks, stock allocation rules, and cross-functional alignment to balance supply constraints with delivery of service levels.
- Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity.
Requirements
- Strong customer service experience in CS&L.
- Experience managing onsite and remote teams.
- Customer orientation with a focus on delivering on customer KPIs (case fill rate, service levels, on time in full).
- Able to influence and drive cross-functional consensus on daily order fulfillment decision making.
- Process management and planning skills.
- Excellent verbal and written communication skills.
- Good understanding of supply chain management, order to cash cycle, and commercial areas.
- Warehouse knowledge, order management, supply chain, transportation.
- Analytical skills.
- Desirable experience in consumer goods (FMCG).
What We Offer
Mondelēz International is an equal opportunity employer and offers a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
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