Contact Center Support Specialist

hace 6 días


San Pedro Garza García, Nuevo León, México ContactPoint 360 A tiempo completo
About the Position

At ContactPoint 360, we are seeking a highly motivated and customer-centric Contact Center Support Specialist to join our team.

This is an exciting opportunity to work with a forward-thinking company that prioritizes innovation and excellence in customer service.

As a key member of our contact center team, you will be responsible for providing expert-level support to our clients through various communication channels.

Our ideal candidate possesses excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.

You will have the opportunity to grow and develop your skills as a customer service professional while working with a talented and dedicated team.

In this role, you will:

  • Provide technical support to customers via phone, email, and chat.
  • Maintain accurate records of customer interactions and resolutions.
  • Develop a comprehensive understanding of our products and services to effectively address client needs.
  • Collaborate with cross-functional teams to resolve complex customer issues.
About Our Team

ContactPoint 360 is a leading provider of customer service solutions. Our team is comprised of highly skilled and dedicated professionals who are passionate about delivering exceptional results.

We are committed to fostering a collaborative and inclusive work environment that encourages growth and development.



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