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{"h1": "Operations Manager - Last Mile Execution", "p": "At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.", "ul": [{"li": "You will be part of the Amazon Logistics Team, responsible for the day-to-day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers."}, {"li": "Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers."}], "h2": "Key Responsibilities", "ul": [{"li": "Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality."}, {"li": "Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis."}, {"li": "Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards."}, {"li": "Proactively identifying and leading process improvement initiatives and Lean tools."}, {"li": "Tactical leadership of strategic initiatives."}, {"li": "Cross functional coordination and task tracking."}, {"li": "Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program."}, {"li": "Strategic planning and forecasting to appraise performance and problem resolution."}, {"li": "Ability to manage multiple complex projects simultaneously."}, {"li": "Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations."}, {"li": "Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers."}, {"li": "Ensuring procedures are followed for safety, building security and product loss prevention"}], "h3": "Requirements", "ul": [{"li": "1+ years of performance metrics, process improvement or lean techniques experience"}], "p": "Merida, YUC, MEX"}
