Technical Operations Specialist

hace 1 semana


Guadalajara, Jalisco, México ZF Group A tiempo completo

Our team at ZF Group is seeking an experienced Technical Service Manager to join our Customer Care Center. This role will be responsible for providing technical support and assistance to our customers, ensuring that they have a positive experience with our products.

About the Role

This is a challenging and rewarding opportunity for an individual who is passionate about delivering exceptional customer service and has a strong background in automotive technology. The successful candidate will be able to work independently and as part of a team to provide technical solutions to complex problems.

The salary for this position is estimated to be around $80,000 - $110,000 per year, depending on experience and qualifications.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and other channels.
  • Maintain and increase the technical knowledge of the team, while delivering ZF's commercial vehicle products.
  • Ensure the support of the technical call center by handling escalations and providing training.
  • Resolve customer's technical issues, quickly and professionally.
  • Support key accounts by quickly resolving technical concerns acting as a single point of contact.
  • Ensure the support engineering by providing clear and detailed reports and tracking of new product concern investigations performed in the field.
Requirements

To be successful in this role, you will need:

  • A minimum Associate Degree in Auto or Diesel Technology or another Technical related field, or a combination of education and experience.
  • Technical and/or service-related experience (> 3 years).
  • In-depth electrical and/or pneumatic product knowledge.
  • Proven technical knowledge for ZF, WABCO and TRW parts, systems, services and diagnostic tools.
  • Ability to describe/solve complex and cross-functional problems virtually.
  • Experience working to resolve customer product and warranty issues.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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