Empleos actuales relacionados con Technical Application Specialist - Monterrey, Nuevo León - Epicor

  • Technical Application Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Epicor A tiempo completo

    **The Role**:As a Technical Application Specialist at Epicor, you will be responsible for delivering exceptional customer service and support to our global clients. Your primary focus will be on handling client calls, providing effective solutions, and troubleshooting technical issues related to our software and hardware products.**Key Responsibilities**:-...

  • Application Support Specialist

    hace 5 días

    Monterrey, Nuevo León, México Epicor A tiempo completo

    Job SummaryAs a Technical Application Support Specialist at Epicor, you will be responsible for providing technical expertise to customers and resolving complex software and system issues. This role requires strong analytical and troubleshooting skills, as well as the ability to work independently and as part of a team.Key ResponsibilitiesDiagnose and...

  • Application Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Amt - The Association For Manufacturing Technology A tiempo completo

    Job Title: Application EngineerWe are seeking a highly skilled Application Engineer to join our team at Amt - The Association For Manufacturing Technology. As an Application Engineer, you will be responsible for providing technical support and expertise to our customers and internal teams.Key Responsibilities:Provide technical support and training to...

  • Application Security Specialist

    hace 1 semana

    Monterrey, Nuevo León, México CHUBB A tiempo completo

    Job Title: Application Security SpecialistChubb is seeking an experienced Application Security Specialist to join our Information Security team. The successful candidate will be responsible for identifying and mitigating security vulnerabilities in our global application portfolio.Key Responsibilities:Manage the overall vulnerability remediation status of...

  • Service and Application Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México TOP Mexico A tiempo completo

    Service and Application SpecialistAt TOP Mexico, we are seeking a highly skilled Service and Application Specialist to join our team. As a key member of our in-line measurement systems group, you will provide field engineering support, prepare quotes and price updates, and make sales presentations for new measuring systems and equipment.Duties and...

  • Technical Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    **About the Role**:We are seeking a skilled Technical Specialist to join our team at Lenovo. As a Technical Specialist, you will be responsible for ensuring the quality and reliability of our products.**Key Responsibilities**:- Collaborate with cross-functional teams to identify and resolve product quality issues- Develop and implement quality control...

  • Application Security Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México CHUBB A tiempo completo

    Job Title: Application Security SpecialistChubb is seeking an experienced Application Security Specialist to join our Information Security team. The successful candidate will be responsible for identifying and mitigating security vulnerabilities in our global application portfolio.Key Responsibilities:Manage the overall vulnerability remediation status of...

  • Cash Application Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Redwood Logistics LLC A tiempo completo

    Job Title: Cash Application SpecialistAt Redwood Logistics LLC, we are seeking a highly skilled Cash Application Specialist to join our team. As a key member of our Accounts Receivable team, you will be responsible for maintaining accurate data related to deposits and active accounts receivable.Key Responsibilities:Import and process customer payments across...

  • Technical Assistance Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Kansas City Southern A tiempo completo

    Company Overview Kansas City Southern (KCS) is a prominent North American railway, dedicated to the efficient movement of essential goods across our extensive network. We pride ourselves on our strong heritage and commitment to economic growth throughout the region. Position Summary The Technical Assistance Centre Specialist is responsible for...

  • PLM Technical Specialist

    hace 6 días

    Monterrey, Nuevo León, México Azkait A tiempo completo

    At Azkait, we are seeking an experienced PLM Technical Specialist to join our team. This role is responsible for providing high-level support on our PLM tool, Windchill.The ideal candidate will have 4-6 years of experience in leading support teams and administering PTC Windchill and its interfaces. They will be experienced in PLM support, administrating PTC...

  • Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. The successful candidate will be responsible for providing technical support to our global customer base, working closely with our functional and technical teams to resolve technical issues and drive solutions.Key ResponsibilitiesProvide technical support...

  • {{original_language}} IT Specialist

    hace 3 días

    Monterrey, Nuevo León, México Dirego Sa De Cv A tiempo completo

    We are seeking an experienced IT Specialist to join our team. The ideal candidate will have a strong understanding of technical support principles and be able to troubleshoot issues efficiently.Key Responsibilities:Provide technical support to end-users via email, phone, or in-personIdentify and troubleshoot technical issues using various tools and...

  • Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have experience in deploying patches, hotfixes, and updates to .NET applications and infrastructure components.Key Responsibilities:Investigate and diagnose technical/functional issues related to legacy applications, frameworks, and infrastructure...

  • ServiceNow ITOM Technical Specialist

    hace 6 días

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Job Description: Infosys is seeking a highly skilled ServiceNow ITOM Developer to join their team. This role requires strong collaboration with Executive Stakeholders, Business Stakeholders, and Subject Matter Experts. Key responsibilities include designing and implementing complex ServiceNow deployments aligned to industry best practices, translating...

  • Technical Application Specialist

    hace 6 días

    Monterrey, Nuevo León, México Ametek A tiempo completo

    Job SummaryWe are seeking a highly skilled Metrology Services Engineer to join our team at Ametek. As a Metrology Services Engineer, you will provide technical expertise to support our metrology services and technology sales effort.Key ResponsibilitiesMeet and work with customers to provide technical support and training.Conduct sales demonstrations and...

  • Technical Support Specialist

    hace 6 días

    Monterrey, Nuevo León, México Lego A tiempo completo

    **Become a key player in our Global End-User Support team**We are seeking a highly motivated and experienced Technical Support Specialist to join our team at the LEGO Group. As a Technical Support Specialist, you will be responsible for providing expert technical support to our end-users, ensuring that they have the best possible experience with our business...

  • Cash Application Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Redwood Logistics Llc A tiempo completo

    Job Title: Cash Application SpecialistAt Redwood Logistics Llc, we are seeking a highly skilled Cash Application Specialist to join our team. As a key member of our Accounts Receivable team, you will play a critical role in maintaining accurate data related to deposits and active accounts receivable.Key Responsibilities:Import and process customer payments...

  • Cash Application Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Cash Application SpecialistAt Redwood Logistics, we're seeking a highly skilled Cash Application Specialist to join our team. As a key member of our Accounts Receivable team, you will be responsible for maintaining accurate data related to deposits and active accounts receivable.Key Responsibilities:Import and process all customer payments across all...

  • Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to resolve complex problems.Key ResponsibilitiesProvide technical support to...

  • Technical Assistance Center Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Kansas City Southern A tiempo completo

    Company Overview Kansas City Southern (KCS) is a leading North American railway, committed to moving essential goods across our extensive network. Our mission is to support economic growth throughout the region while providing exciting career opportunities. Position Summary The Technical Assistance Center Specialist is responsible for delivering...

Technical Application Specialist

hace 2 meses

Monterrey, Nuevo León, México Epicor A tiempo completo
About the Role

The Technical Application Specialist is a key member of our Global Support Team, responsible for providing exceptional customer service and technical support to our clients. This role requires a strong understanding of software, network systems, and hardware, as well as excellent communication and problem-solving skills.

Key Responsibilities
  1. Technical Support: Provide timely and accurate solutions to customers via phone, email, or chat, fully documenting and escalating issues as necessary.
  2. Problem-Solving: Troubleshoot client-server software application issues, including SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
  3. Customer-Centric Approach: Respond to situations where standard procedures have failed to isolate or correct system or software failures, utilizing customer-centric interpersonal skills and providing technical product knowledge.
  4. Staying Up-to-Date: Stay current with software updates and changes to provide timely and accurate solutions to customers.
  5. System Setup and Configuration: Assist with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.
  6. Interdepartmental Collaboration: Address concerns brought up by other departments, such as customer experience or sales.
  7. Mentorship and Knowledge Sharing: Assist in mentoring other team members and contribute to the department's knowledge base articles and FAQs.
Requirements
  1. Advanced English Skills: Ability to effectively communicate both verbally and in writing.
  2. Customer Experience Skills: Ability to stay calm with customers and provide excellent customer service.
  3. System Application Fundamentals: Knowledge of specific system application fundamentals and business processes in the Accounting area, including Accounts Receivable, Accounts Payable, General Ledger, Out of Balance Reconciliation, etc.
  4. Inventory/Distribution Experience: AND/OR Inventory/Distribution experience, including Buying, selling, storing, transferring Inventory, Cycle Counts, Physical Inventory.
  5. Detail-Oriented: Detail-oriented and analytical skills, with the ability to examine information, ask questions, and dig into details.
  6. Independent Learner: Desire to dig in and learn, in addition to provided training and support.
  7. Collaboration: Ability to collaborate with teams in Monterrey, India, and the US.
  8. Support Environment Experience: Experience in a support environment with high call volumes.
Qualifications
  1. Applicable Experience: 3+ years of applicable experience and demonstrated success/knowledge.
  2. Industry Knowledge/Experience: Industry knowledge/experience.
  3. Technical Skills: Knowledge of Microsoft SQL, ERP applications, or analytical tools.
  4. Business Process Knowledge: Knowledge of financial, manufacturing, retail, or distribution business processes.
  5. Database Administration: Database administration, installation, and configuration experience.