Patient Safety Senior Associate

hace 5 días


Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo
About Novo Nordisk

We are a global healthcare company dedicated to driving change and promoting diversity and inclusion in the workplace. Our commitment to creating a fair and equal opportunity environment has earned us recognition as an affirmative action employer.

Job Description

We are seeking a highly skilled Patient Safety Senior Associate to join our Clinical, Medical & Regulatory department at Novo Nordisk. This role will be based in Mexico City, where you will have the opportunity to work on establishing and developing a world-class Global Business Service Centre.

As a Patient Safety Senior Associate, you will be responsible for receipt, documentation, triage, and quality assessment of inbound safety information, including adverse events and technical complaints. You will also ensure compliance with internal and external drug and device safety reporting requirements regarding the collection and maintenance of safety information.

Your key responsibilities will include:

  • Duplicate searches, product coding, and narrative generation
  • Handling inbound and outbound calls and correspondence for adverse events and technical complaints, providing professional and timely responses to product information questions and inquiries
  • Assisting with training and mentoring of new joiners and workload distribution and coordination
  • Identifying opportunities for development of procedures and making recommendations to management and supporting implementation of solutions
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a science or healthcare discipline
  • 3+ years of patient safety experience, preferably with customer service experience
  • Strong knowledge of medical and pharmacovigilance terminology
  • Experience with MedDRA coding and adverse event identification is preferred
  • Advanced or fluent level of Spanish and English
  • Familiarity with FDA regulations, computer validation, and Sarbox regulatory requirements
  • Proficiency in test case writing and execution is a must
What We Offer

We offer a competitive salary range of $65,000 - $85,000 per year, depending on your level of experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About the Department

The Clinical, Medical & Regulatory department at Novo Nordisk is dedicated to ensuring the safety and efficacy of our products. We work closely with healthcare professionals, patients, and regulatory authorities to collect and analyze safety information.



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