Senior Chatbot Engineer

hace 3 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled and experienced Sr. Chatbot Engineer to join our team. The ideal candidate will have a strong background in chatbot development, Conversational AI, API integration, and user interface enhancement.

Key Responsibilities:

  • Design, develop, and test conversational chatbots for enhancements and new products.
  • Write code according to coding specifications established for software solutions.
  • Deliver software features with exceptional quality, meeting designated release plans and delivery commitments.
  • Develop software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
  • Prepare and install solutions by determining and designing system specifications, standards, and programming.
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
  • Improve operations by conducting systems analysis and recommending changes in policies and procedures.
  • Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Protect operations by keeping information confidential.
  • Provide information by collecting, analyzing, and summarizing development and service issues.
  • Accomplish engineering and organization mission by completing related results as needed.
  • Collaborate with other designers and engineers.
  • Break down customer requirements/problems for the team.
  • Clearly communicate technical concepts to stakeholders.
  • Support and develop software engineers by providing advice, mentoring, training, coaching, and educational opportunities.
  • Be a great team player and able to work efficiently with minimal supervision.

About You

We're looking for a candidate with:

  • Minimum 5 years of professional experience in development of software applications.
  • Minimum of 3 years of college education in the area of Computer Science.
  • Minimum 3 years of experience in chatbot design and development using platforms like Kore.ai or any custom-built chatbot platform.
  • Strong proficiency in integrating chatbots with APIs for efficient data exchange between chatbot and backend systems.
  • Experience with natural language processing (NLP) and implementing large language models to improve chatbot responses.
  • Strong knowledge of microservices architecture and RESTful API design.
  • Experience with source control utilities, such as Git, Node + npm.
  • Ability to write clean, readable code that is easy to understand and maintain.
  • Experience in leading and collaborating within geographically and culturally diverse Agile scrum teams.
  • Strong attention to detail and the ability to prioritize work effectively and independently.
  • Prompt engineering skills for optimizing chatbot interactions and responses.
  • Experience with data analysis to optimize performance based on user feedback and conversation history.
  • Hands-on with additional chatbot platforms and frameworks, such as Dialogflow or Microsoft Bot Framework.
  • Multi-stack development covering front-end/server-side development technology stacks.
  • Web development experience: Java, Python, and other core languages across the web technology industry.
  • Experience in designing conversational flows and user interactions for chatbots.
  • Cloud technology experience (e.g. AWS, Azure), or Docker is an advantage.
  • Proven track record of mentoring junior developers and providing technical guidance in chatbot development.

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