Quality Engineering Director
hace 4 semanas
**Job Title:** Quality Engineering Director
**About the Role:**
North American Production Sharing is seeking a highly skilled Quality Engineering Director to lead our customer quality relationships and ensure customer satisfaction through effective quality engineering processes and solutions.
**Responsibilities:**
**Leadership and Team Management:**
Lead and manage a team of quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.
**Customer Relationship Management:**
Serve as the primary point of contact for customer quality-related issues and concerns, establishing and maintaining strong relationships with key customers.
**Quality Issue Resolution:**
Investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problem-solving tools and methodologies such as 8D and 5 Whys.
**Continuous Improvement:**
Collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.
**Quality Metrics and Reporting:**
Establish key quality performance indicators (KPIs) and metrics to monitor and measure customer quality performance, preparing and presenting regular quality reports and performance dashboards.
**Requirements:**
Bachelor's degree in engineering or related field; advanced degree preferred, with minimum 7-10 years of experience in quality engineering or quality management roles.
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