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Quality Assurance Manager

hace 2 meses

Guadalajara, Jalisco, México Jabil Circuit A tiempo completo

About Jabil Circuit

Jabil is a global technology manufacturing services company that strives to make anything possible and everything better. With over 250,000 diverse, talented, and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider.

Our Mission

We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights, and global product management expertise to enable success for the world's leading brands. Our goal is to make a positive impact for each other, our communities, and the environment.

Job Summary

The Quality Assurance Manager will lead a team of Quality Engineers in operating within their area of assigned responsibilities with a high level of efficiency, integrity, and enthusiasm, striving to achieve excellence in all endeavors. This role represents the quality function of technical support, in conjunction with other internal support groups, regarding issues affecting manufacturing on global customer accounts.

Key Responsibilities

Leadership and Management

  • Recruit and interview Quality Engineers and Technicians.
  • Coach Quality Engineers/Technicians in the interviewing/hiring process.
  • Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

  • Identify individual and team strengths and development needs on an ongoing basis.
  • Create and/or validate training curriculum in area of responsibility.
  • Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.

Performance Management

  • Establish clear measurable goals and objectives by which to determine individual and team results.
  • Solicit ongoing feedback from Quality Engineering Manager, Workcell Manager (WCM), Business Unit Manager (BUM), peers, and team members on team member's contribution to the Workcell team.
  • Provide ongoing coaching and counseling to team member based on feedback.
  • Express pride in staff and encourage them to feel good about their accomplishments.
  • Perform team member evaluations professionally and on time.
  • Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
  • Coordinate activities of large teams and keep them focused in times of crises.
  • Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

  • Provide communication forum for the exchange of ideas and information with the department.
  • Organize verbal and written ideas clearly and use an appropriate business style.
  • Ask questions; encourage input from team members.
  • Assess communication style of individual team members and adapt own communication style accordingly.

Functional Management

  • Business Strategy and Direction
  • Know and understand the campus strategic directions.
  • Define, develop, and implement Quality Engineering strategies, which contribute to the campus strategic directions.
  • Provide regular updates to Quality Engineering Manager on the execution of the strategy.

Cost Management

  • Identify creative ways to reduce cost by streamlining processes and systems.
  • Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
  • Provide feedback to Assistant Test Engineering Manager on cost and cost trends.

Technical Management

  • Develop and maintain QA plans and timeliness of global new product introductions utilizing Advanced Product Quality Planning and Process Optimization specific to the customer.
  • Provide support for all quoting activities by participation in initial process design, development, and implementation phases.
  • Evaluate and provide input to inspection processes via inspection aids and instruction guidelines.
  • Support all global training programs specific to their customer by development and implementation of specialized training sessions for all applicable functions.
  • Develop appropriate systems for document storage, access, and review pertaining to global customer accounts.
  • Review all supplies, internal, and customer discrepancies, coordinate, and track the effectiveness of corrective/proactive action efforts.
  • Conduct periodic review and maintenance of all documentation files; develop appropriate systems for document storage and access.
  • Review all supplier or customer discrepancies. Coordinate and track the corrective/preventative action effort.
  • Participate in the vendor survey activities.