Global Client Support Specialist
hace 3 días
At Scalepex, we're revolutionizing the way businesses access top-tier professionals from around the world. As a Global Client Support Specialist, you'll be at the forefront of our mission to deliver exceptional service and drive growth.
Key Responsibilities:
- Provide prompt and professional support to clients, demonstrating empathy and understanding in every interaction.
- Offer accurate information and solutions to resolve client concerns, striving for first-call resolution whenever possible.
- Document all interactions accurately and thoroughly in our CRM system, ensuring seamless communication and handoffs.
- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
- Pursue excellence in performance, upholding quality standards and contributing to the team's overall success.
Requirements:
- High school diploma or equivalent.
- Advanced English level.
- Ability to work full-time on-site at Balcones Coloniales, Querétaro.
- Proven experience in customer service or a related field, preferably in a call center environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and a passion for helping others.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in basic computer applications and willingness to learn new software as needed.
Benefits:
- $12,000 MXN per month free of taxes
- 100% Paid training period
- Work benefits superior to the established law
- Referral bonuses
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