Global Client Support Specialist

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo

At Scalepex, we're revolutionizing the way businesses access top-tier professionals from around the world. As a Global Client Support Specialist, you'll be at the forefront of our mission to deliver exceptional service and drive growth.

Key Responsibilities:

  • Provide prompt and professional support to clients, demonstrating empathy and understanding in every interaction.
  • Offer accurate information and solutions to resolve client concerns, striving for first-call resolution whenever possible.
  • Document all interactions accurately and thoroughly in our CRM system, ensuring seamless communication and handoffs.
  • Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
  • Pursue excellence in performance, upholding quality standards and contributing to the team's overall success.

Requirements:

  • High school diploma or equivalent.
  • Advanced English level.
  • Ability to work full-time on-site at Balcones Coloniales, Querétaro.
  • Proven experience in customer service or a related field, preferably in a call center environment.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving abilities and a passion for helping others.
  • Ability to multitask and navigate multiple systems simultaneously.
  • Proficiency in basic computer applications and willingness to learn new software as needed.

Benefits:

  • $12,000 MXN per month free of taxes
  • 100% Paid training period
  • Work benefits superior to the established law
  • Referral bonuses


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