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Customer Service Representative

hace 2 meses

Monterrey, Nuevo León, México Tata Consultancy Services (Tcs) A tiempo completo

We are seeking a highly skilled Customer Service Representative to join our team at Tata Consultancy Services (TCS). As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients in the USA.

Key Responsibilities:

• Provide customer service to clients in the USA

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Collaborate with internal teams to resolve customer complaints and issues

Requirements:

• At least 1-3 years of relevant work experience

• Excellent phone etiquette and verbal, written, and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Must live in Monterrey, Nuevo León, México to be considered

Benefits:

• Competitive salary of $19,000 MXN per month before taxes

• Fantastic benefits from day one, including food vouchers, private medical insurance, and more

• Full law benefits

• 30 days of Aguinaldo in December

• Opportunity for salary increase every year based on performance

Education and Language:

• High school or equivalent (required)

• English language proficiency (required)

Work Schedule:

• 8-hour shifts with one hour lunch

• 2 days off a week

• Schedule changes every two months